Call Center Service Outsourcing: XL World RomaniaMultilingual Call Center Outsourcing Italian call center
IT		 Romanian call center
RO		 French call center
FR
 

Call Center service provider Romania, Outsourcing Call Center

XL World provides call center services, help desk and customer care outsourcing from Romania
FAIL (the browser should render some flash content, not this).

Call Center offshore, Contact Center Outsourcing from Romania

Call center service, outsourcing customer care, call center offshore
Customer service outsourcing
FAIL (the browser should render some flash content, not this).
 
Customer Service from Romania		  

"I love when I can help somebody
calling from the other side of the world"
Daniela,
Customer Service Representative


Customer Care

Is it challenging to support your customers and prospects efficiently while meeting your budget? XL World delivers the best mix of skilled people, multi-language support, efficient technology and near-shore costs.

Wide language coverage: our agents speak all major European languages. This allows you to support all your customers from a unique location saving the management effort needed to coordinate different locations.

Wide range of skills: we can handle general customer care as well as technical support.

IVR and ACD: calls are routed automatically to the best agent based on skills, priority and availability. An interactive voice prompt can guide the client to the correct group of agents or give information automatically.
Our IT staff is able to integrate the IVR with our client's systems.

24x7 support: we offer support around the clock, 365 days per year.

Near-shore location: Romania and Albania are easy to reach from Central Europe, yet offer the cost advantages of a developing Country.



Call Center service Customer care Focus: lower your phone bill

Our large-scale, fully VOIP-enabled infrastructure allows us to receive calls from all over the world at wholesale rates. Our customers save up to 75% on their phone costs alone.
Contact CenterCall Centre outsourcingCustomer service outsourcing

Customer care outsourcing nearshoreCall center outsourcingCall Center Outsourcing Services

« Outsourcing Services


call center offshorecall center provider romaniaCall Center Service

Telemarketing »


Call center Customer carecall centre servicesContact Center Outsourcing

BPO Services »


Customer care Case study: Low cost car rental company
Our client is a fast growing low cost on-line car rental specialist. When they started extending their reach from the UK to the other European countries, their outsourcer in India couldn't support additional languages.
XL World provided the multi-lingual staff and greater transparency over the management of the service, therefore allowing the client to improve the customer care process overall.


Call Center Service : Call Center Inbound : Contact Center : Outsourcing Call Center : Offshore Services : Customer Care : Help Desk

xl world call outsourcing call center HomeCall Center Company Company Call Center Services Services Call Center Provider Romania TechnologyCustomer Service Outsourcing JobsContact Center Service Contacts